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Is an Open-Door Policy Enough?
An open-door policy is simply an invitation. This article explores why employees may not walk through that door, how to tell whether your team feels safe speaking up, and what leaders can do to build psychological safety.

Jennifer Ericson
Jul 173 min read


Do People Really Dislike Change?
"People don't like change" is one of the most common explanations for resistance at work. This article explores three questions leaders can ask about choice, trust, and purpose before assuming their team simply dislikes change.

Jennifer Ericson
Jul 93 min read


When Change Arrives, Leaders Must Manage and Managers Must Lead
Leaders give the why. Managers give the how. This article explores the difference between leadership and management and why successful change requires leaders to manage and managers to lead.

Jennifer Ericson
Jun 113 min read


Your Accountability Problem Is a Leadership Problem
Accountability is not consequences. It starts with expectations. This article explores why shared understanding matters, what it costs when it's missing, and three questions to ask before handing off any task.

Jennifer Ericson
May 13 min read


When High-Performing Teams Start to Slip
Even long-standing, high-performing teams drift. This article explores what happens after the performing stage, the subtle signs a team is slipping, and how leaders can reset and maintain performance.

Jennifer Ericson
Apr 173 min read


Make It a “See You Later,” Not a Goodbye When Employees Leave
When a top performer gives notice, most leaders see an ending. This article explores how to handle an employee's final days so they leave as a long-term supporter, a future client, or even a returning team member.

Jennifer Ericson
Mar 283 min read


Leadership Is Revealed in How You Respond to Change
When change comes, your team looks to you to decide whether to panic, speculate, or stay grounded. This article explores four elements of leading through change: communication, a plan, honest promises, and grace.

Jennifer Ericson
Feb 283 min read


But Did You Document It? Setting Your HR Foundation for the Year Ahead
HR documentation doesn't have to be complicated. Learn how recap emails, written policies in one place, and questions sent in writing build a strong foundation.

Jennifer Ericson
Jan 103 min read


The Hidden Cost of Poor Communication and How to Fix It in the New Year
Poor communication rarely shows up as one obvious problem. This article explores the hidden costs of assumptions, weak listening, and rushed conversations, and small changes leaders can make to fix them.

Jennifer Ericson
Dec 27, 20253 min read


Small Business Owners Can Do a Lot with a Little
Small businesses may not match a large corporation's benefits package, but many of the most impactful benefits are created with intention rather than money. This article shares low-cost ideas to support your team.

Jennifer Ericson
Nov 29, 20253 min read


The Quiet Signs Employees Are Ready to Move On
Turnover rarely comes out of nowhere. This article explores the quiet warning signs that an employee may be ready to leave and how leaders can respond with empathy instead of confrontation or silence.

Jennifer Ericson
Nov 8, 20253 min read


Stay Interviews: The Retention Tool You're Probably Not Using
By the time a resignation letter is in your hands, it's usually too late. This article explores stay interviews, a simple conversation that reveals what keeps employees and what might cause them to leave, plus questions to ask.

Jennifer Ericson
Sep 20, 20253 min read
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